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Shipping & Refunds Policy

Effective Date: July 15, 2025

At StraightFromGB, we prioritize fast, secure, and discreet delivery. Please review our full shipping and refund policy before ordering.

1. Shipping Times

  • United Kingdom: 24–48 hours

  • Europe: 5–9 business days

You will receive tracking information via email once your order is dispatched. Please note that delivery times are estimates and may vary due to postal conditions, customs clearance, or unforeseen delays.

2. Packaging

All orders are packed in plain, unbranded, and discreet packaging. There are no external markings indicating the content, category, or source of the parcel.

3. Customs & Import (for EU Customers)

We maintain a 100% success rate on deliveries to Europe. However, if a package is seized by customs despite our precautions:

  • We will offer a 50% refund
    OR

  • A 100% reshipment to a different delivery address, free of charge

To be eligible, you must contact us within 7 days of the expected delivery date and provide evidence of seizure or non-delivery (e.g., tracking details showing customs hold or loss).

4. Refunds & Return Policy

Due to the nature of pharmaceutical and medical products, and in accordance with safety regulations, we do not accept returns.

However, if your order is:

  • Not delivered (verified with tracking)

  • Damaged

  • Not as described

You are eligible for:

  • A 50% refund
    OR

  • A 100% free reshipment (one-time)

Refund or reship requests must be submitted within 7 days of delivery or expected delivery.

5. How to Request a Refund or Reshipment

To make a request, email us at support@straightfromgb.co.uk and include:

  • Your order number

  • A short description of the issue

  • Any photo or tracking evidence (if applicable)

All requests are reviewed within 3 business days, and approved refunds are processed within 5–7 business days.

6. Exceptions & Exclusions

We cannot offer refunds or reshipments for:

  • Incorrect shipping addresses provided by the customer

  • Failure to pay customs duties or taxes

  • Refusal to accept delivery

  • Delivery issues resulting from regional import restrictions or recipient unavailability

Need assistance?
Email us at support@straightfromgb.co.uk and we’ll be happy to help.